Frequently Asked Questions
Everything you need to know about shopping with Adult Source.
How will my order be packaged?
We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of the store name or contents on the outside label.
What will appear on my credit card statement?
To ensure total confidentiality, your billing statement will show a neutral descriptor such as 'AS-Retail' or 'Online Services' rather than our full store name.
What is your return policy for intimate items?
Due to health and safety regulations, we cannot accept returns on opened or used intimate products. If an item is defective or arrives damaged, please contact our support team within 14 days.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.
Are your products body-safe?
Yes, we curate our collection to include high-quality, body-safe materials such as medical-grade silicone, glass, and stainless steel. Material details are listed on each product page.
Do you offer international shipping?
Currently, we ship to select international locations. Please enter your address at checkout to see if delivery is available in your region and to view applicable shipping rates.